Monday, February 26, 2007

To FedEx: Email generated from templates can be a bad thing

The section below is from a FedEx automatic package update email.

Our records indicate that the following shipment has been delivered:
Tracking number: xxxxxxxxxxxxxxx
Ship (P/U) date: Feb 22, 2007
Delivery date: Feb 26, 2007 9:12 AM
Sign for by: Signature Release on file
Delivered to: Residence
Service type: FedEx Priority Overnight
Packaging type: FedEx Envelope
Number of pieces: 1
Weight: 0.50 lb.

This was a FedEx package I WANTED delivered overnight. I paid premium just for that. They delivered it in four days and with no shame tell me that service type requested and paid for was "FedEx Priority Overnight". :-)

They should change their motto to "FedEx - You ask what you want but you will accept what we give anyways".

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