The ability to change the world is not in your title

Blogs, blogs and more blogs

This page contains a list of official us government blogs. Interesting blogs include

• EPA's National Dialogue on Access to Environmental Information – EPA's online discussion about identifying and sharing the best resources, tools, and ideas for improving access to EPA's environmental information.
• Health Marketing Musings – A blog about research, science, and practice in health marketing and communication, social marketing, information technology, public health partnerships, and more with Jay Bernhardt, Director of CDC's National Center for Health Marketing.
• NASA Goddard CIO Blog – NASA Goddard CIO, Linda Y. Cureton, blogs about technology, leadership, and being a Chief Information Officer.
• Pushing Back – Office of National Drug Control Policy blog to educate Americans about illegal drugs and the latest international, federal, state, and local efforts to reduce drug use (i like the name :-))
  

Gas saving tips

I am not big into 12 step programs. If I cannot remember it of the top of my head, I have trouble changing my behavior. So here are the 4 things I am doing differently to save gas by increasing the fuel economy of our vehicles. YMMV

• Keep your engine below 3000 rpms. This typically translates to drive on or below speed limit. I rarely exceed 65mph these days. It is yet to make me late to an appointment btw :-)
• Use cruise control as often as possible. Your vehicle is a lot more efficient at moderating gas usage than you ever will be so cruise control is your friend.
• Avoid braking hard. Anticipate stops and watch out for red lights and slow down proactively. Hard breaking burns a lot of fuel.
• Try to group your errands together. Cold starting your engine (been over 3hrs since you last drove the car) consumes twice as much fuel as if your engine was running recently. This might not be a big deal for us in Texas heat but nonetheless a good bit of advice to keep in mind.

Good luck :)

I have to make it official

I am a Celtics fan. I did think I was rooting for the Lakers in the finals but a couple of things made me realize who I am truly rooting for

1. Sports Guy for the Celtics. The Lakers don't have a Sports Guy, they have a bunch of gucci totting spectators (spectators not fans).
2. Curt Schilling's blog observations on Kobe's leadership.
3. Kobe's leadership. Seriously watch him - this man has one thing in mind - it is all about 24.
   
4. Celtics team play - way cool .... watch how they hung around Ray Allen till he started to take of in the last round, watch how Sam Cassell got the bench fired up for game 4 (he is stinking on everything else btw), watch how they make eye contact.

Statistics are not truths, they are pithy descriptions of the past. So the fact that no team has ever won after being down 1-3 in the finals does not mean it won't happen. It just means it is really really really hard for it to happen.

I want the Celtics to win. I was rooting for the Lakers because they beat the Spurs. I live in Texas and if anything I am a Suns fan (stupid me), i know complicated logic.

I just had to take a public stance for my own integrity. Kobe is way too self absorbed imo and i just don't see how I can root for his team. He might be the most talented player in the league right now (not PER, raw talent) but boy is he a d$%^&bag. Anyways :-) I hope the Celts make it.

p.s thanks Sports guy.

Obama announces his director of economic policy

• About him

Get to know him.

1. Slate article from April 4th
2. Debate on the stimulus package.
3. Other interactions on mankiw's blog.
   

What AA could have done better yesterday

Kim and I were flying out of Chicago yesterday. Kim was returning to Austin while I was going to Pittsburgh for a day and then to Austin on Monday (tonight). Here are the facts:

• Kim's Austin flight was cancelled and she was automatically booked on an 8am flight for Monday. I had to repeatedly hit '0' till I could talk to some one real. I was then able to book Kim on a 9:45pm flight out of Chicago (Sunday night). They had no answer to why this was not offered as an initial choice.
• My flight to Pittsburgh showed up as being on time.

This is what transpired through the evening:

• By the time I got to O'Hare (for my 4:15 departure), the crowd had grown. Flights had been cancelled initially due to weather and the domino effect was building up exponentially.
  
• I checked in my bag.
• My flight was rescheduled three times and was eventually canceled.
• My bag was going to Pittsburgh whether I was or not.
• I got in a line with ~200 people in front of me, called AA advantage desk and was put on hold for 15 mins (the line moved 3 people).
• Finally I got a person who explained to me that the earliest they could get me into Pittsburgh was Tuesday. My meeting was for Monday so I asked to be booked on the same flight as Kim which was now moved to 10:40PM. They were able to do that.
• Kim showed up at O'Hare. We got on the flight, which finally departed at 11:45 and we made it into Austin around 2:30AM.

This is what AA could have done better - remember O'Hare is AA's hub so if they have the most resources in any airport in the country, it is at O'Hare.

• Red phone lines are good. AA set up red phones with direct access to AA help line. But 3 to 8 lines is a joke when you have 2000 stranded passengers. You are only going to create chaos, confusion and feed the rage.
• Buy free wifi for a day for the whole freaking airport. Chicago has boingo providing WiFi but you have to pay 7$ for a day pass. AA should have opened free wifi access so people can start connecting with the outside world quickly.
• I called the AA Advantage help line and got an automated voice recognition system. I kept repeating "Operator Assistance" and it kept telling me "I understand you would like to talk to someone, have you considered the automated options". Seriously ARE YOU OUT OF YOUR MIND? I am in line with a gentleman who is flying international and he has to hit 4 countries in 5 days and you have screwed his schedule royally, the least you can do is allow him to talk to someone. Especially since the automated options HAVE NO OPTION FOR CANCELLED FLIGHTS.
• Set up drink and snack stations. Not saying cater gourmet food but realize that O'Hare has not meaningful food/drink options unless you go through the security check. You have 1000's of people standing in line outside waiting to get re booked BECAUSE OF YOU (weather but from their pov - YOU!). At least have some quick healthy snacks and bottled water around to help people calm down.
• Learn from your mistakes. This is the fourth or fifth time this is happening on a massive scale this year. Why is there no improvement in how AA responds to these situations? Weather is going to be a #$%#$, get used to it. But you can at least work harder on your response plan.
• Prioritize - I would have gladly let the gentleman trying to make 4 countries in 5 days ahead of me but you should help him get there. There is no way he is going to verbally make his case to 250 people and get in the front of the line.
• Deal with emergencies - I saw no paramedics on post or people monitoring for emergency situations. What if someone went into labour, what if an elderly person got into serious distress. What if 4 of these scenarios happened simultaneously across the airport. There did not seem to be a plan in place...

This is just the top of my head. I am sure Weather is an unpredictable factor for any airline but there is only so much you can blame on weather.

Oh btw AA, nice knowing you. I am definitely jumping on the Herb Kelleher bandwagon. Adios.
(I still want my bag back btw).

A biker's nightmare

Stupid drunk drivers. Seriously, what a shame and what a waste of life. Click on the image for the story.

Product Management: Thought exercise

If you were to product manage this, what would you dream about?

Are you a product manager - do you have this trait?

Through a pretty winding (web) road I came upon this blog post. The title says it all - "Strong opinions, Weakly held". I think that is my personality by default. The strong may be replaced with passion in my case :-) Often times in the past I have encountered people who were annoyed with the fact that I changed my opinions. It took me a while to understand that this is not a common operating model for a lot of people.

I would hypothesize that this is a pretty key personality trait if you want to succeed as a product manager. If you do not have passion or strength behind your opinions then your endeavors will fail at the first speed bump you encounter. On the other hand if you do not have the humility and courage to hold on to them weakly, you will find yourself leading battles not because you are fighting for the right cause but instead you are fighting because you want to be right. A big difference :-).

p.s In a lot of instances, people were annoyed with me for the right reasons but i am getting better ;-)

Two sides to every coin

1. Walmart puts the squeeze on suppliers. Times are really hard if you are predominately a WalMart dependent supplier but the article ends with the note that if WalMart did not focus on driving prices down so efficiently, a lot of our population would find basic necessities too expensive.
   
2. One of my colleagues at work was complaining about the cost of filling up his truck and exploring alternatives. Few days later he was thinking of opening a trading account so he could profit from the fuel price madness. :-) (and yes he continues to complain about the fuel cost...)
   

Just a thought : in a global economy there are no simple answers and there are no one size fits all answers. Your pain is very context sensitive and hopefully your context is aligned with the interests of several others.

A brief history lesson

I was listening to NPR in the car and I heard this interview with Frank Buckles. Frank is the last known living American world war I veteran. I wonder what it must feel like to be him, 107 years old and being interviewed because he is the last American left, who was part of the 1st great war. We need a new word for this.

Gmail -- 4 years and counting

I went digging into my gmail account and realized that I got my original "welcome to gmail" email on May 18th 2004. It has been 4+ years and it went by FAST!! The only other email program I recall giving me as much joy for such an extended length of time was pine. That was when i went from never having an email account to my first encounter with the wonders of email. All the other programs I have encountered in-between and since including Notes, Outlook, Yahoo, Hotmail, Zimbra, Mail(mac)have not been memorable. Wonder why?

Here is to the next decade of gmail innovations! :)

Serving too many Gods

This is my second "inspired by Jeff Lash" post :-). Jeff recently blogged about -> "Deliver customer value, not product features" which I think should be gospel for a product manager. Incidentally making this simple statement ring true is the most rewarding as well as the most challenging part of product management.

In my personal experience, one of the challenges with living up to this goal is the desire to please too many masters. As a product manager, you are in the middle of a lot of information flow and will get G2/request/demand/threats/requirements/... from a lot of sources. Accept them with gratitude, treat them with respect, process them appropriately but remember that your allegiance and goal is to delight the customer while solving the customer's problem and not to put the other stakeholder's product needs ahead of the customer. Your company expects this of you.


I leave you with this hasty diagram :-)



Happy customer picture is the property of Dan Taylor and is being used here thanks to his Creative Commons license. Thanks Dan!

Don't peek into the kitchen of your favourite restaurant

I have always heard that said to indicate the fact that once you see first hand how things are made, you are most likely to lose your enjoyment of "the thing" going forward. This is true for your favourite restaurant dish as it is for your favourite magic trick.

Not that I enjoy the current state of the English curriculum adopted by the Texas public schools, but this sound bite does not install confidence in our public school system.

Can rational actions lead to irrational thinking

This is an actual headline from a London news web site.

European Court agrees to hear chimp's plea for human rights

This is just plain crazy at so many levels. It indicates a substantial break down of our world view when we agree to entertain the debate that animals are humans. This is absurd but intriguing since this is the natural conclusion of a world view that accepts macro and micro evolution as tautologies even though only micro evolution can be scientifically proven.

Does this mean that I can claim social security for a chimp that is my pet?

Should I be very afraid?

Below is the full post from Greg Mankiw's blog.

Monday, May 19, 2008

The Coming Tax Hike

CBO writes to Congressman Paul Ryan:

Under current law, rising costs for health care and the aging of the population will cause federal spending on Medicare, Medicaid, and Social Security to rise substantially as a share of the economy....In response to your letter of May 15, 2008, the Congressional Budget Office (CBO) has prepared the attached analysis of the potential economic effects of...using higher income tax rates alone to finance the increases in spending....

With no economic feedbacks taken into account and under an assumption that raising marginal tax rates was the only mechanism used to balance the budget, tax rates would have to more than double. The tax rate for the lowest tax bracket would have to be increased from 10 percent to 25 percent; the tax rate on incomes in the current 25 percent bracket would have to be increased to 63 percent; and the tax rate of the highest bracket would have to be raised from 35 percent to 88 percent. The top corporate income tax rate would also increase from 35 percent to 88 percent.

Such tax rates would significantly reduce economic activity and would create serious problems with tax avoidance and tax evasion.

Book recommendation

"The Protean Corporation" by Michael S Malone to be published by Random House. I found out about this when I read an opinion piece on the WSJ today. It was a good read :)

Ideas can sometimes resemble an itch that you want to scratch but cannot locate. That is, until an author comes along and pins it for you and you go Ah hah! that is exactly what I am thinking about. This opinion piece did that for me. Below is a excerpt and the link.

This higher level of anarchy will be exciting, but it will also sometimes be very painful. Entire industries will die almost overnight, laying off thousands, while others will just as suddenly appear, hungry for employees. Continuity and predictability will become the rarest of commodities. And if the entrepreneurial personality honors smart failures, by the same token it has little pity for weakness. That fraction of Americans – 10%, 20% – who still dream of the gold watch or the 30-year pin will suffer the most . . . and unless their needs are somehow met as well, they will remain a perpetually open wound in our society.

Scary, exciting, liberating, frustrating, infinitely ambitious and thoroughly amnesic. If you live in a high-tech community like Silicon Valley or Redmond or Austin, you already live in this world. It's hard to imagine more exciting places to be.

I live in Austin and though it is not quite the valley it is a fast changing landscape :) not necessarily for the faint of heart. Link to WSJ article.

Freak weather in Austin

Temperatures were unusually high over the past few days. Today we had a true to God thunderstorm in the middle of the day along with unusually large hail (my wife says this is the largest she has seen). Here are some pics courtesy my wife :-)

Product Management: Art + Science + Intuition.

Jeff Lash's recent post caught my attention :-) [Stop gathering requirements:link]. I guess the title is meant to be provocative and attention grabbing (it worked :) . I agree with most of what Jeff says - I would like to clarify it further.

I would amend the title to say "Do not stop with gathering requirements". Gathering requirements is just the first step, the science part. The subsequent steps are where the art and the intuition factor in. The job of the product manager is to collaborate with the other teams (engineering, services, support, docs, etc.) and try to flush out the true customer market need that is buried within those requirements. Sometimes it means extrapolating (customer is not seeing their own problem), and other times it means pruning (customer is treating multiple symptoms instead of one cause).

To me it translates to the following guidelines:

1. Always listen to the customer but the customer is not always right: Do not ever make stuff up. A product manager has accountability across the organization so the sooner you get into the habit of not making stuff up the better.


2. Look for clusters and patterns: This is the art and intuition part. Your job is grok the market. You do that by meeting with customers one at a time but you do not solve an individual customer's problem, you solve the markets problems. Look for patterns, this is where intuition plays a big role. Learn to listen to your own intuition and trust it.
   


3. Collaborate and Communicate: Take the time to earn the respect and trust of your peers and the market, do not assume it comes with the title. The quickest way to get there is to listen and ask others who might know better. For instance you think your product needs better user profile management. A good way to validate this is to ask your support team how many of their customer interactions are around password management and address book management.


4. Do not be afraid of failure: A good product manager focuses on making sure the product being developed is a best-fit for the market needs. This will automatically ensure your individual success but the corollary is not always true.

This is my current mantra and what I call "Evidence based product management".

Caveats:
1. Assumes you are not a brand new start up. If you are one with no customers, then your only guideline is "market research - build - release". Keep doing this till you have enough customers and can extend the hyphen between the three stages.

If you don't think this is beautiful there is something wrong with you