- Continues to use outlook in spite of 67 "known" issues :)
- Takes the time and energy to document and detail the known issues.
My point is simply just that Outlook has done a good job of solving the base problem. It is time for it to catch up with the myriad of usability and interaction issues defined here.
In other words the original user persona defined for Outlook has changed over time and it is the product's responsibility to keep up.